DEFINITIONS
1.1. Parties to this Agreement
TEVEL TRAVEL GROUP Travel (including its owners, directors and employees; hereinafter referred to as “TTG“), acting as tour operator of the Trip on one hand; and “Passenger” – traveler who has completed his/her “Booking” of the “Trip” as described in this “Agreement” by himself/herself and/or by others including “Group Representative” and/or by a “Travel Agent” (hereinafter: “TTG”, “Passenger”, “Passengers”, “Parties”, “Party”, “group”, “group representative” “Booking” “Trip”, “Agreement” “Travel Agent”).
1.2. Trip
A tour package provided to Passenger by TTG during a specified period. Trip starts and ends as reserved by Passengers from TTG according to the Final Itinerary. The Trip may include Israel and / or any other destinations provided by TTG (the term “Israel” in this Agreement shall also apply to other destinations included in the Trip).
1.3. Agreement
This entire contract, including all clauses and the signed referenced Final Itinerary.
1.4. Draft Itinerary
Earlier version(s) of the Final Itinerary, prior to the Parties reaching an agreed upon version.
1.5. Final Itinerary
The itinerary that has been agreed upon for the Trip by the Parties as described in section 2.1 below prior to signing this Agreement and paying the deposit as specified in sections 2.2.2 and 2.2.3 hereunder.
1.6. Group/Group Members
Passenger(s) traveling together at one Trip, including pre and post extensions (2.5)
It is hereby stated that when minors or individuals under care travel with a guardian, it is the guardian’s responsibility to apply this Agreement to their respective individual under care.
1.7. Group representative
A person, persons or individual(s) acting on behalf of the Group, or an authorized individual by an institution who works with TTG throughout the process of creating the Final Itinerary for the Group, and/or the person(s) signed on this Agreement, and/or the person leading the Group during the Trip. Any request, message, announcement or demand communicated to TTG by the Representative, shall be considered as representing the desire of the Group, and the Group will be bound by such communication, and vice-versa. Hereinafter: Group Representative, or Representative
1.8. Booking
A finalized reservation of a Trip for a Group or a Passenger, after fulfilling the requirements set forth in section 2.2 below.
1.9. Travel agent
A trained professional in the travel industry with whom the Passenger made contact to put the Trip together, and who connected the Passenger with TTG.
If this Agreement is undersigned by the Travel Agent, the Travel Agent hereby declares that he / she was authorized by the Passenger or the Group to do so, and it is the responsibility of the Travel Agent to bring the requirements of this Agreement to the Passenger’s attention.
1.10. Total Price
The total sum representing the price of the Trip at time of Booking or commencing the Trip, or the end of the Trip, as applicable, including changes.
1.11. Planning Fee
During planning of the itinerary, one or more versions of the Draft Itinerary will be provided to Passenger(s) by TTG. After the first Draft Itinerary was sent by TTG and the Passenger’s feedback had been received – TTG may choose to charge a $250 Planning Fee before sending out the second Draft Itinerary. This Fee is non-refundable under any circumstances; however, it will become part of the Total Price of the Trip and does not form an additional cost.
2.1. Creating an Itinerary
After making the first contact between the Parties, and upon Passenger, Travel Agent or Group Representative request, TTG will propose a draft Itinerary. The draft will reflect the Passenger’s or Group’s requirements as well as TTG’s knowledge and expertise. The parties shall work together on the draft(s) until they reach a priced Final Itinerary. Due to the nature of TTG’s Trips, changes and/or modifications to the Final Itinerary may be implemented by mutual agreement of the Parties.
2.2. Booking
Booking a Trip is considered completed by TTG when all the following conditions are fulfilled:
2.2.1. Passenger’s / Representative’s / Travel Agent’s confirmation to the Final Itinerary has been received at TTG; and
2.2.2. a fully signed copy of This Agreement by the Passenger, the Representative or the Travel Agent has been received at TTG; and 2.2.3. A deposit, as set forth by TTG, has been paid by the Passenger to TTG, and receipt confirmed by TTG.
2.2.4. If some of the Passengers have not completed sections 2.2.2 and 2.2.3 as described above, TTG shall not commence actions related to their respective services as part of the Trip, until Booking is complete.
2.2.5. It is the Representative’s and / or the Travel Agent’s responsibility, to ensure that all Passengers are aware of this Agreement and their contractual commitments, and TTG sees the Representative’s or Travel Agent’s signature on this Agreement as if signed by each and all the Passengers participating the Trip.
RESERVATIONS
A $300 per person US Dollar deposit (which includes a $100 non-refundable service fee) is required to secure a reservation. Your reservation is not considered confirmed until TEVEL TRAVEL GROUP has received both the deposit and completed reservation form.
FINAL PAYMENT
Final payment for all tours is due 60 days prior to departure.
CANCELLATION
Cancellation requests must be received in writing by TTG. Airline penalties vary by carrier and are not part of the percentages below. Travel insurance is non-refundable.
Refunds will be issued minus the applicable cancellation fees and any non-refundable services purchased.
“TTG service fee structure: When signing up for a tour offered by TTG, a deposit is required to confirm your reservation. Part of the deposit for the advertised tour includes a minimum $100 per person service fee that is non-refundable and non-transferable (Please refer to the Cancellation terms listed above) in the event the traveler on deposit is unable to travel due to either the traveler cancelling or the tour being postponed, suspended, or cancelled due to but not limited to acts of God, war, terrorist acts, political unrest, epidemics or pandemics. In registering for a tour, a tour member agrees to the service fee as well as the terms and conditions as outlined on the tour reservation form.
TTG Service Fee Structure (all fees listed per person):
By signing the tour reservation form, all travelers understand, acknowledge, and accept their party/reservation TTG’ service fee structure and agree to not dispute these fees in the event the tour is cancelled, postponed or suspended.
PRICING
Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. In the event of a marked change in foreign exchange rates, fuel costs or tariff rates, tour costs are subject to revision. Such increases will be added to the final billing. Pilgrim Tours reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.
INCLUDED IN TOUR PRICE
All motor coach and land transportation, sightseeing, admissions, services of tour director and driver, lodging, meals as specified in tour itinerary, taxes, gratuities to bellhops and waiters at included meals.
NOT INCLUDED IN TOUR PRICE
Cost of obtaining passports or visas, laundry, meals, beverages or sightseeing not included in the itinerary, travel insurance, gratuity to guide, driver, communication charges, & excess baggage fees.
SINGLE SUPPLEMENT
Single supplements are added for passengers that do not have a roommate. Pilgrim Tours will help with combining those who are willing to share a room but will not guarantee that a share will be available. If a roommate cannot be found, a single passenger is responsible to pay the single supplement charge.
TRAVEL INSURANCE
TTG strongly advises purchasing a travel insurance plan. Be sure to check with your health insurance provider as many US medical coverage plans may not cover you outside of the country.
PROOF OF US CITIZENSHIP, PASSPORT, VISA & MINOR CHILDREN REQUIREMENTS
All international tours require a current passport. Entrance to most countries requires your passport be valid for 6 months after your return date. Your passport information must be recorded by a TTG agent when making your reservation. Names on airline tickets must appear as shown on passport. Photocopies are not acceptable forms of identification. Minors traveling with either one parent or no parents must have a certified letter of permission from the parent or parents who is/are not traveling. If requested, this letter must be presented.
Non-U.S. Citizens are responsible to fulfill appropriate entry requirements of the destination country. Contact the local Consulate of the countries you plan to visit and transit for entry requirement information.
ELECTRONIC TRAVEL AUTHORIZATION- ISRAEL (ETA-IL)
Visitors from visa-exempt countries are obligated to apply for travel authorization. Those who are eligible will be able to travel to Israel and stay for up to 90 days or less. If you are a citizen of a visa-exempt country, answer a few questions to see if you’re eligible for an ETA-IL.
AIR TRANSPORTATION
For your convenience, TTG is happy to help book your airfare. Unless noted, the scheduled tours TTG advertises are offered as “land only” and do not include international air transportation.
TTG will offer airfare options that best coincide with our land tour schedule. Your airfare will be quoted inclusive of all fuel, taxes and fees and will be quoted as non-refundable unless otherwise noted. Airline ticketing fees may appear as a separate charge on your credit card. Quoted airfare rates are subject to change until paid in full. Assigned seating may be limited and may not be available on every flight or departure date. Since most airlines now charge for assigned seats, there may be supplements in addition to the quoted airfare to confirm assigned seats.
TTG is not responsible for unforeseen flight delays or changes due to war, political unrest, acts of God, epidemics, or pandemics. Air schedules may be subject to change at the discretion of the airline. TTG does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s overbooking of a flight.
Instant Purchase Non-Refundable Airfare:
Instant purchase non-refundable airfare requires full payment at the time of booking. Once a ticket is issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. TTG recommends purchasing optional travel insurance at the same time so that your non-refundable airfare may be covered if you cancel your trip for a covered reason. Upon payment, tickets will be issued immediately (during normal business hours) and once issued, are non-refundable. Once tickets are purchased, some airlines may allow for changes to the ticket and specific fees and allowances vary by the airline. All tickets include a TTG administration fee, which hold no airline reissue value. The administration fees are not refundable under any circumstances.
BAGGAGE
Although every effort is made to handle passengers’ luggage as carefully as possible, TTG is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel, group carrier or airline handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these eventualities. There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. However, during the tour, passengers are permitted one checked suitcase and one carry-on bag unless otherwise noted.
Checked Baggage Charges
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to the airlines website for detailed information regarding their checked baggage policies. This is a fee levied by the airlines, not Pilgrim Tours, and may be subject to change.
AIRLINE SECURITY
It is the passenger’s responsibility to provide positive identification in the form of a passport and other required identification at the time of airport check-in.
TOUR MEMBERSHIP & MOBILITY REQUIREMENTS
Tour membership is available to all travelers and will not be withheld if the tour operator can furnish the requirements that an individual may need. Because most of our tour sightseeing schedules highly advise tour members to walk 1-2 miles at a time at a moderate pace and sometimes navigate uneven terrain, we cannot accept persons who cannot do that and instead require special assistance. Should any tour member’s participation somehow materially add to the tour operator’s cost, the tour member will be expected to pay any additional costs.
The tour director retains the right to require any non-sufficiently mobile or unhealthy persons to stay behind when deemed necessary and terminate the membership of any member displaying disruptive behavior, delaying or endangering fellow members and/or interfering with the operation of the tour. Private group tours vary regarding mobility standards.
RESPONSIBILITIES
These tour programs are operated by TEVEL TRAVEL GROUP, LLC. Franklin, TN. In common with other companies, TTG acts only as an agent for tour members in arranging vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, tour guides, and restaurants) providing these services are independent contractors and are not agents, employees, servants, or joint ventures of TTG or its affiliates.
All travel documents for services issued by TTG are subject to the terms & conditions specified by the contracted supplier and the laws of the countries in which the services are supplied. Tours postponed, suspended, or cancelled due to but not limited to acts of God, war, terrorist acts, political unrest, epidemics, or pandemics are subject to service fees by TTG and any supplier penalties. In registering for a tour, tour members agree to the terms and conditions for the tour they have registered for.
TTG reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money, or other incidents resulting from a change of tour scheduling made for tour members. TTG is not responsible for any losses or damages of personal property, injuries, thefts, or unforeseen expenses incurred by any tour member.
EXPLAINATION OF RESPONSIBILITIES AND TOUR CONDITIONS TEVEL TRAVEL GROUP
Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your personal physician to evaluate your ability to participate in the tour you plan to take. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be like what you are accustomed to at home.
You should bring enough medication with you for the trip. Any person reserving or purchasing any TTG product published on this website accepts the condition that TTG reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary, including for tours designated as “guaranteed departures.” If this occurs, every effort will be made to offer alternate dates and/or programs.
Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the control of TTG that prevent TTG from operating as scheduled. TTG expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any TTG tour. All rates on foreign tours are subject to fluctuations of currency.
A supplement or reduction may be added to the advertised tour price at time of final invoicing should exchange rate fluctuations change the advertised tour costing. All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of request and will be considered confirmed only upon receipt of a minimum deposit and completed reservation form.
GENERAL DISCLAIMER
TTG monitors security situations around the world as well as government travel advisories. Conditions may require TTG tours to change, postpone, suspend or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip. Neither TEVEL TRAVEL GROUP LLC, its affiliated entities and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Tevel Travel Group”), own or operate any person or entity providing goods or services for these trips.
You agree to be bound by the conditions of carriage for all transportation providers. TTG does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such TTG assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party. Client shall indemnify and hold harmless Tevel Travel Group LLC., its affiliated entities and their employees, agents, shareholders, officers, successors and assigns (collectively “Tevel Travel Group”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of TTG arising out of any goods or services provided for this or these trips.
Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, technological problems, Acts of God, epidemics, pandemics or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters.
You are voluntarily participating in the tour and as lawful consideration for the agreement to travel with TTG, you agree not to make a claim against TTG, its related companies, officers and employees for injuries, death, or any other claim and agree to release TTG, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, TTG is not responsible and shall provide no refund if your flight schedule changes.
All services and accommodations are subject to the laws of the country in which they are provided. TTG reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if TTG deems it necessary for the comfort, convenience, or safety of the tour. TTG reserves the right to withdraw any tour announced. TTG reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant.
If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does TTG accept liability for any carrier’s cancellation penalty incurred by the purchase of domestic or international non-refundable airfare.
Baggage and personal effects are always the sole responsibility of the owner. TTG is not responsible, and will not be bound by third party representatives, travel agents, unaffiliated websites, or any other party. Participants may be photographed for the promotional purposes of TTG. In addition, any comments that you submit as a review or your social media posts may be used for TTG promotional purposes. Payment of the deposit to TTG constitutes acceptance of these terms and conditions. TTG reserves the right to modify these terms and conditions at any time, without notice.
FORUM SELECTION AND CHOICE OF LAW
This agreement shall be governed and interpreted pursuant to the laws of the state of Tennessee by mutual agreement of the partiers hereto and the federal and state courts in Tennessee shall have exclusive and sole jurisdiction over any dispute, controversy or suit arising relative to this agreement. Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.
ERRORS AND OMISSIONS
While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and TTG is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice, and you will be responsible for proper payment in order to satisfy the stated or quoted price.
SEVERABILITY
If any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by TTG by a clause as similar as practicable.
MEMBER NATIONAL TOUR ASSOCIATION
TTG is a member of the National Tour Association, the leading group travel association in North America setting standards of excellence in product and conduct and the Better Business Bureau, and the Association of Israeli Tours Guides.
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